Terms of Service

Effective date: 2026-05-28

These Terms of Service ("Terms") govern your use of the Glynce mobile and watchOS applications, widgets, complications, and related services (collectively, the "App"), operated by Glynce, a company registered in the Netherlands under Chamber of Commerce (KvK) number 68577397, with its registered address at Oostenburgermiddenstraat 455, 1018 LH Amsterdam, Netherlands ("Glynce", "we", "us", "our").

By creating an account or using the App, you agree to these Terms. If you do not agree, do not use the App.

Read these Terms together with our Privacy Policy.

1. What Glynce is — and what it is not

Glynce is a dashboard. It displays data that already exists in third-party systems you choose to connect — continuous glucose monitors (CGMs), Apple Health, food databases — and helps you visualize, log, and track that data for your own personal interest. It is a self-tracking and lifestyle tool, in the same category as a fitness tracker or a food diary.

Glynce is not a medical device, not a medical app, and not a clinical tool. Specifically:

• Glynce does not diagnose, treat, cure, monitor, mitigate, or prevent any disease or medical condition, including type 1 diabetes.
• Glynce does not provide medical advice, clinical guidance, dosing recommendations, or treatment plans, and nothing shown in the App should be read as such.
• Glynce is not certified, registered, or approved as a medical device under EU MDR, FDA, or any other medical-device regime, and is not intended to be.
• Glynce must not be used to make decisions about insulin dosing, medication, diet for medical reasons, exercise for medical reasons, or any other aspect of your medical care.

1.1 You are solely responsible for your health decisions

You acknowledge and agree that:

• You are solely responsible for managing your own health, including your type 1 diabetes if you have it.
• Any data displayed in the App — including glucose values, trends, statistics, notifications, alerts, challenges, widgets, CarPlay views, and AI-generated nutrition estimates — may be delayed, missing, rounded, smoothed, duplicated, mis-attributed, or simply wrong. We make no warranty of accuracy, completeness, or timeliness.
• You will not use the App as a substitute for the CGM manufacturer's official app, a fingerstick blood glucose test, the advice of a qualified healthcare professional, or your own clinical judgment.
• You will always confirm critical readings through the CGM manufacturer's official app and, where appropriate, a fingerstick test, before acting on them.
• You will consult a qualified healthcare professional before changing your insulin regimen, diet, exercise, or any other aspect of your diabetes or general health management.

If you are experiencing a medical emergency, call your local emergency number.

1.2 No reliance, no causation

You agree that you will not rely on the App, and you understand that we cannot and do not guarantee any health outcome from your use, non-use, or any specific behavior in the App. Any decision you make about your health — including action you take, or fail to take, while looking at Glynce — is your own decision. To the maximum extent permitted by law, you accept that the App is not the cause of any health outcome you experience, and you waive any claim that suggests otherwise (subject only to liability that cannot be excluded under applicable law — see Section 14).

2. Eligibility

You may use the App only if:

• You are at least 16 years old (or the age of digital consent in your country, if higher).
• You have type 1 diabetes or are interested in tracking glucose and lifestyle data for personal use.
• You can form a binding contract under the laws that apply to you.

If you are under 18, you confirm that a parent or legal guardian has reviewed and agreed to these Terms on your behalf.

3. Accounts

To use most features, you must create an account using Sign in with Apple or Google Sign-In. You are responsible for:

• Keeping your sign-in credentials secure.
• Activity that occurs under your account.
• Providing accurate information.

You may delete your account at any time from within the App or by emailing support@glynce.app.

4. License

We grant you a limited, non-exclusive, non-transferable, revocable license to install and use the App on devices you own or control, for personal, non-commercial use, subject to these Terms and the Apple Media Services Terms.

You may not:

• Copy, modify, distribute, sell, or lease any part of the App.
• Reverse engineer, decompile, or attempt to extract source code, except to the extent applicable law expressly permits.
• Use the App to build a competing product or to scrape data from our backend.
• Use the App in any way that interferes with its operation or violates the rights of others.
• Use the App to provide clinical advice to other people.

5. Connecting third-party services

The App can connect to third-party services that you choose to authorize, including:

• CGM providers: Dexcom, Abbott (LibreLinkUp), Medtronic (Guardian), Eversense, Nightscout
• Apple Health (HealthKit)
• Food and nutrition databases (OpenFoodFacts, USDA FoodData Central, Edamam, Nutritionix)

Your use of those services is governed by their own terms and privacy policies. We do not control those services and are not responsible for their availability, accuracy, or behavior. Providers may change or remove their APIs at any time, which can break integrations without notice.

6. Subscriptions and entitlements

Some features of the App are premium. At the time these Terms take effect, premium features include:

• AI-assisted meal photo analysis
• Nutrition label OCR
• Recipe extraction
• Nutrition tracking and food logging
• Glucose widgets (Home Screen, Lock Screen, and Live Activities)
• CarPlay widget
• Personal goals (glucose targets, in-range targets, nutrition targets)
• Detailed statistics and analytics

Subscription terms:

• Users who created an account before the launch of paid subscriptions receive lifetime free access to every premium feature listed above, and to reasonable successors and improvements to those features (for example, a better AI model behind meal photo analysis, additional widget styles, or new statistics views). This entitlement is marked in your account and does not require any action from you.
• Wholly new product lines that we may introduce in the future and that go meaningfully beyond the scope above — for example, optional coaching services, integrations that depend on third-party hardware or subscriptions, or services that incur material per-user cost — may require a separate subscription, even for lifetime free users. We will say clearly when something falls into this category, and lifetime free users will keep their existing access regardless.
• Other users may need an active subscription to access premium features. Pricing, billing, and renewal terms are shown at the point of purchase.
• All payments are processed by Apple through the App Store under Apple's terms.

6.1 Refunds

• Subscriptions are sold as ongoing access to the App's premium features, not as a trial of those features. We do not issue refunds simply because you have changed your mind, did not use the App as much as you expected, forgot to cancel before a renewal, or do not subjectively like the App.
• We will consider refund requests where the App is materially broken for you and we have been unable to fix it within a reasonable time, or where applicable consumer-protection law requires a refund.
• App Store refund requests are decided by Apple under its own policies (https://reportaproblem.apple.com). We have no control over Apple's decisions and cannot reverse refunds that Apple grants.
• Nothing in this section limits any non-waivable refund right you have under the consumer-protection law that applies to you.

7. User content

When you log meals, upload photos, submit feedback, or otherwise provide content through the App ("User Content"), you keep ownership of it. You grant us a worldwide, non-exclusive, royalty-free license to host, store, process, and display your User Content solely to operate and improve the App for you.

You are responsible for your User Content and confirm that you have the rights needed to submit it.

8. AI features

The App offers optional AI-assisted features powered by third-party large language models (currently Anthropic's Claude). When you use these features, the photo or text you submit is sent to our backend and forwarded to the AI provider for processing. AI output may be incomplete or inaccurate, especially for nutrition estimates. Do not rely on AI output for medical or dosing decisions.

9. Acceptable use

You agree not to:

• Use the App for any unlawful purpose.
• Upload content that is illegal, harmful, infringing, harassing, or deceptive.
• Attempt to access another user's account or data.
• Probe, scan, or test the vulnerability of our systems without authorization.
• Use automated means to access the App except through our supported integrations.

10. Intellectual property

The App, including its design, code, text, graphics, and the "Hero" character and other gamification elements, is owned by Glynce or its licensors and is protected by intellectual property laws. Except for the limited license above, no rights are granted to you.

11. Beta and experimental features

We may release features marked as beta, preview, or experimental. These are provided "as is", may change or be removed at any time, and are not covered by any service-level commitments.

12. Termination

You may stop using the App and delete your account at any time. We may suspend or terminate your access if you violate these Terms, if required by law, or if continued provision of the App to you is no longer commercially viable. Sections that by their nature should survive (what Glynce is and your health responsibilities, intellectual property, disclaimers, limitation of liability, indemnification, dispute resolution) will survive termination.

13. Disclaimers

THE APP IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY OF GLUCOSE OR NUTRITION DATA, OR UNINTERRUPTED OPERATION.

WE DO NOT WARRANT THAT THE APP, ITS NOTIFICATIONS, ITS INTEGRATIONS, OR THE DATA IT DISPLAYS WILL BE TIMELY, COMPLETE, OR ERROR-FREE. YOU ARE RESPONSIBLE FOR YOUR DIABETES MANAGEMENT.

Some jurisdictions do not allow the exclusion of certain warranties. In those jurisdictions, the exclusions above apply only to the extent permitted by law, and you may have additional rights as a consumer that cannot be waived.

14. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, GLYNCE AND ITS OWNERS, EMPLOYEES, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUES, DATA, OR HEALTH OUTCOMES ARISING OUT OF OR RELATED TO YOUR USE OF THE APP.

OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATED TO THE APP WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US FOR THE APP IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) FIFTY EUROS (€50).

Nothing in these Terms limits liability that cannot be limited under applicable law, including liability for death or personal injury caused by negligence, for fraud, or for any other liability that cannot be excluded under your local consumer law.

15. Indemnification

You agree to indemnify and hold harmless Glynce and its owners and employees from any claim, loss, or expense arising out of your breach of these Terms, your User Content, or your misuse of the App.

16. Changes to the App and Terms

We may add, change, or remove features at any time. We may update these Terms when our product or the law changes. When we make material changes, we will notify you in the App or by email and update the "Effective date" above. Continued use of the App after an update means you accept the revised Terms. If you do not accept them, stop using the App and delete your account.

17. Apple-specific terms

If you obtained the App from the Apple App Store, you acknowledge:

• These Terms are between you and Glynce, not Apple. Apple has no obligation to provide support or maintenance for the App.
• Apple is not responsible for any product warranties, claims, or third-party intellectual property claims relating to the App. If the App fails to conform to any applicable warranty, you may notify Apple, which will refund the purchase price; to the maximum extent permitted by law, Apple has no other warranty obligation.
• Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.

18. Governing law and disputes

These Terms are governed by the laws of the Netherlands, excluding its conflict-of-law rules. Disputes will be resolved exclusively by the competent courts of Amsterdam, the Netherlands, except where mandatory consumer-protection law in your country of residence gives you the right to bring proceedings in your local courts.

19. Contact

Glynce KvK 68577397 Oostenburgermiddenstraat 455, 1018 LH Amsterdam, Netherlands Email: support@glynce.app